FESTIVE SEASON HOLIDAY

We will be taking a break over Christmas from 21st December until 2nd January 2025. All order placed during this period will be dispatched ASAP upon our return.

AUSTRALIA SHIPPING

We offer free shipping on all orders over $100 within Australia.

- Standard (Orders over $100) 3-10 Business Days = FREE
- Standard (Orders under $100) 3-10 Business Days = $10AUD
- Express 2-3 Business Days = $15AUD

PROCESSING TIME

Your order will be dispatched the same business day if placed before 12pm AWST or the next business day if placed after 12pm AWST.

During busy periods, promotional events and sales there may be delays on the dispatch of your order. Orders will be delivered between 8am – 5pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery.

If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. For rural areas across Australia there may be further delays to our delivery timeframes. Please contact us at hello@shopaeko.com if you would like further information or assistance with delivery timeframes.

CHANGING OR CANCELLING AN ORDER

If you need to change or cancel your order please contact our team straight away by emailing hello@shopaeko.com.

We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

PRE-ORDER SHIPPING

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.

For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.

INTERNATIONAL SHIPPING

We ship orders internationally with Australia Post Standard and Express service. International shipping rates are calculated at checkout. 

For international orders of a certain size that don't calculate shipping, please contact hello@shopaeko.com for a freight quote.

For any special delivery instructions, please email us at hello@shopaeko.com with your order number as the reference.

DUTIES & TAXES

Any international orders shipping to destinations outside of Australia may incur additional fees and duties, as required by their country of destination. The responsibility for any customs duties, taxes or additional fees which may be imposed upon these consignments rest solely with the customer.

Please contact your local customs office to find out if your order will incur fees prior to completing your online purchase.

In the event that shipments are undeliverable due to refusal of any import fees as determined by your customs office, shipments will be abandoned on site due to non-payment of customs charges.

Import thresholds and relative charges are determined by your destination, and the contents and value of the consignment. You may be required to pay these prior to receiving your order, or they may be charged to you at a later date. Fees of this nature are the responsibility of the receiver and Aeko will not be liable for the payment of such charges under any circumstances.

If a consignment is determined to be undeliverable at destination due to refusal to pay import tax, multiple failed delivery attempts, or otherwise, the consignment will be abandoned at destination.

In the event of a redirection back to the sender due to situations aforementioned, any additional shipping fees will be charged to the receiver prior to final delivery being completed. Any refunds issued in association with such occurrences will be made less any freight, customs or import charges.