Aeko offers a welcome 10% off code on first purchases when signing up to our newsletter and joining Aeko. To redeem the discount, apply the code at checkout. Valid on full price Aeko. product only. Discount is valid for 14 days from signing up.

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Aeko is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

All prices are charged in AUD. If you aren't from Australia you can view prices in your local currency however all prices are charged in AUD.

We start processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away at hello@shopaeko.com and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Yes, we offer 14 business day returns. To read our full Returns Policy CLICK HERE.

Please email us at hello@shopaeko.com with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please us at hello@shopaeko.com with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your gift voucher code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your gift voucher in the same order. Gift vouchers are a valid form of payment regardless of using a promo code.

Promo codes and gift voucher codes are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or gift voucher, please contact our customer care team at hello@shopaeko.com.

If the items in your order are in stock, your order will be dispatched same business day if placed before 12pm AWST or the next business day if placed after 12pm AWST.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

For shipping times based on your location please visit our shipping page.

Yes, we sure do!

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Aeko Gift vouchers are valid for 2 years from the date of purchase. You will receive an email notification with code to use at checkout.

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• Amex
• Paypal
• Aeko Gift Voucher 

All orders are shipped by a registered service that must be signed for at the time of delivery, if you are not home to sign for your parcel at the time of delivery your parcel will be delivered to your local post office and a card will be left at your address for collection.